Welkom


ORPSY is een totaal onafhankelijk & erkend selectie- en executive Search bureau (VG.403/B)

Focus: professional, midden- en hoger kader functies
Services: search, selectie & assessment centers

Technical Service QA Analyst

ORML00740

Bedrijfsprofiel

To support the Technical Services team, Brady is currently looking for a Technical Customer Support Representative (based in Zele). In this role you will report to the Team leader Technical Services. The Technical Customer Support Representative plays an important role in managing the quality issues reported by the Technical Service team. The main goal would be to get the reported issues resolved using several resources within Brady. When issues can’t be resolved short term, the QA Analyst will work with customer & internal teams towards a workaround or alternative solutions.

De uitdaging

  • Review the incoming issues on priority, effort, importance, impact…
  • Triage the incoming issues on priority, effort, importance, impact…
  • Analyze the issues & gather more information when required (in-depth troubleshooting).
  • Launch the escalation process towards internal teams or suppliers.
  • Follow-up escalations & report back to local team members (=customer).
  • Report the resolved escalations internally & towards customers.
  • Help to maintain the Brady knowledge base articles.
  • Provide workaround or alternative solution for escalations that can’t be resolved.
  • Organize ad-hoc meetings for urgent escalations.
  • Attend weekly escalation & quality meetings.
  • Assist Quality team with more complex quality issues.

Profiel

  • Technical education is key for this position.
  • Having an Engineering degree is a plus.
  • At least 10 years’ experience in a technical position.
  • Experience within a quality department is a nice to have.
  • Very good English skills – written & spoken.

Het aanbod

  • A contract for indefinite time.
  • Pleasant working environment in a growing company.
  • Attractive salary package with extra benefits.
  • Flexible working hours.

Locatie

Zele

Opdrachtgever

BRADY NV

Publish date

12.12.2017

Publish end date

30.11.-1

Onze klanten

Fischer QTEAM (VP LAMBRECHT VDK) DANFOSS NV TOTAL RAFFINADERIJ ANTWERPEN OCMW Zele BRADY NV CARGILL CHOCOLATE BELGIUM NV RODAX NV TELEREX BELGIE KINEPOLIS GROUP nv